32 - 40 hours

Customer Service Representative NL/ UK


Customer Service Representative

Are you an energetic customer service professional who will service our Dutch and UK Wholesale and E-Commerce Customers. Then we are looking for you!

The job

As Customer Service Representative you will be getting the opportunity to work on the following targets:

Executing and coordinating the customer order process, claims and returns with maximum accuracy, such that:

  • A continuous and efficient work-flow process is ensured and maintained;
  • The status of open orders is well monitored;
  • Customers are informed in a timely manner about irregularities in their order;
  • Planning of deliveries are monitored to be shipped in time and customers are updated accordingly;
  • Other involved departments are well informed about customer related issues.

Responding to customer and sales queries, such that:

  • Problems, claims and complaints are solved in a timely manner;
  • Customers are content.

Providing administrative support to the Sales Team, so that:

  • The completeness of the orderbook is ensured;
  • The customer database is up to date;
  • The accuracy of de data is maintained.

Who are you?

In the best case, you are not only an accurate, flexible and customer focused person, but also an enthusiastic team player who is result driven. Further, you preferably have:

  • Education level: MBO-4;
  • 2-3 years of relevant professional experience in  customer service;
  • Excellent verbal and written communication skills in English and Dutch;
  • Excellent knowledge of MS Office – especially in Excel


Furthermore ..

As Customer Service Representative you will directly report to the Manager Customer Service & Logistics.


Whom will you work for? 

O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature by inventing the wetsuit. He “just wanted to surf longer”. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. Even today, our collection of casual, swim and active wear is inspired by our love for the ocean.

Please send in your resume and motivation letter by using the apply button below.

Acquisition as a result of this vacancy is not appreciated.