Digital Operations Specialist

It's an amazing time to join O’Neill as we are riding the wave of change. Rise to your potential and help us take our legacy into the future.  

Digital Operations Specialist (Tech) 40 hours per week 

The job

In this role you will be responsible for delivering the best possible consumer experience through optimal on-site brand & product presentation. This role will be focusing on launching our surf, snow and lifestyle product on our partners web shop’s on-time and with premium content. Additionally, this role will have the chance to influence and develop future go-to-market processes 

Key accountabilities

Digital Operations tasks, such as:

• Monitor internal IT systems to ensure operational stability across order management, stock level management & pricing updates.
• Monitor and improve daily operations with key focus on achieving operational KPIs (around cancellation/delivery/return/consumer service) to ensure we meet our and partners’ targets.
• Manage and support internal business stakeholders (Finance, Logistics, Customer Service, Merchandising) with/on operational requirements or problem solving.
• Manage vendors & IT service provider (e.g. Tradebyte) business relationships (e.g. new capabilities, contract renewal).
• Driving performance management and business reviews with some of tech and service partners (e.g. Tradebyte) to ensure successful operations on live & future accounts.

Coordination of Product Launches, such that:

• Manages end-to-end seasonal product onboarding process & deadlines across relevant internal and external stakeholders to ensure on-time product launch
• Ensures the continuous alignment of accurate master data across systems
• Tracks onboarding KPIs through the Article Status Reports from live accounts and finds solutions for not onboarded articles
• Maintains strong relationships with Product, Marketing and IT teams by providing regular updates on current onboarding status and feedback to improve future go-to-market processes

Analysis and improvement of marketplaces operation, such that:

• Analyzes & develops enhancements for business processes and workflows
• Pro-actively raises technical issues and coordinates solutions

Coordination and execution of new marketplace integration (projects) such that:

• Acts as a project manager for the technical integration of new marketplace partners, leading internal & external subject matter experts (e.g. IT, logistics, finance)
• Collects relevant technical, product, logistical and financial information and plans a feasible integration schedule.
• Coordinates & executes the implementation of product information and integrator set up.
• Monitors the integration & account set up process across various business functions and with the new accounts

Who will you work for?

O'Neill was founded in Northern California with one simple mission—to surf longer. Over seven decades later, that mission remains at the core of our brand, inseparable from the history of surf itself. Powered by ongoing innovation, we continue to reinvent the O'Neill wetsuit—the original wetsuit, a game-changing invention—and design functional and versatile surf- and snow-gear and lifestyle apparel that enables our customers to enjoy their playground longer. As a brand created to enjoy nature, we see it as our responsibility to actively preserve it and contribute to a cleaner, more sustainable world. Our Ocean Mission is how we stay close to Jack O'Neill's original words: "The ocean is alive, and we've got to take care of it".

What do we offer?

• A challenging position in an international and dynamic environment;
• Short communication lines and a creative place to work;
• A Health & Wellbeing program, for example HIIT & Yoga opportunities in the office and an Individual Wellbeing budget to spend;
• 25 holidays, with an option to ‘buy’ 5 extra;
• Staff discount.

Interested?
We look forward to receiving your application!