Uren per week:
32 - 40 Uren

Customer Service Representative NL/ UK


Do you have great interest for Customer Service & Sales Support and would you like to work for our Worldwide Surf & Snow brand O’Neill?
Then we are looking for you!

Customer Service and Sales Support Employee - NL/UK

The Job:
As Customer Service and Sales Support Employee you will work in an international environment executing all operational and tactical support tasks for distributors or in the allocated area in Europe for both our Dutch and English speaking Wholesale and E-Commerce Customers. You will manage inquiries, orders and complaints from customers. 

Your responsibilities

Executing and coordinating the customer order process, claims and returns with maximum accuracy, such that:

  • A continuous and efficient work-flow process is ensured and maintained;
  • The status of open orders is well monitored;
  • Customers are informed in a timely manner about irregularities in their order;
  • Planning of deliveries are monitored and well planned to be shipped in time and customers are updated accordingly;
  • Problems, claims and complaints are solved in an early stadium;
  • Other responsible departments are well informed about customer related issues.

Responding to customer and sales queries, such that:

  • Problems, claims and complaints are solved in a timely manner;
  • Customers are ensured and satisfied.

Providing administrative support to the Sales Team, such that:

  • The completeness of the orderbook is ensured;
  • The customer database is up to date;
  • The accuracy of de data is maintained.

Who are you?

In the best case, you are not only an accurate, flexible and customer focused person, but also an enthusiastic team player who is result driven. Further, you preferably have:

  • 1-3 years of relevant professional experience in customer service;
  • Think and act on MBO level;
  • Excellent verbal and written communication skills in English and Dutch;
  • Excellent knowledge of Excel and knowledge of MS Office;
  • You're process minded, punctual, precise and detailed and you always strives for perfection;
  • You take initiative and are a team player;
  • With qualities such as result driven, accuracy and flexible you can show your added value within the Customer Service team.

Furthermore ..

As Customer Service & Sales Support employee you will directly report to the Manager Customer Service & Logistics.

Whom will you work for? 

O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature by inventing the wetsuit. He “just wanted to surf longer”. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. Even today, our collection of casual, swim and active wear is inspired by our love for the ocean.


Please send in your resume and motivation letter by using the apply button below.

If you have any questions, please contact Ilja de Boer, HR Advisor: +31(0)71-5600800.

Acquisition as a result of this vacancy is not appreciated.



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